FAQ

How do I pay for my items ?

We accept Visa, Mastercard, and PayPal. You can also select the options pay offline store if you are in France and based in Paris. If you wish to pay by another methods than those, please submit your request via email without any payment informations.
Can I cancel my Apollo's Secret Newsletter subscription?

Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails sent.
How can I be sure that I have placed my order correctly?

Once you complete your order, you should receive a confirmation email which will include your order number and the billing and shipping addresses you have selected.
Can I remove items from my order?

No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned free of charge within 30 days from purchase.
Why has my payment been refused?

Your payment may be refused for any of the following reasons: 1. The card may have expired. Check that your card is still valid. 2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. 3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly. If it is not one of the three reasons mentioned above, please contact your bank provider.
How do I use my promotion code?

If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase.
How long will it take for my order to arrive?

Delivery times depend on the type of delivery selected. Standard delivery is usually within 3-5 working days depends on your country. For more details, see our shipping page.